| Included
in all business-class hosting packages, EasyLiveChat™
provides yet another effective and efficient way for small-medium sized businesses
to communicate with prospects and customers. |
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Visual and audible
agent notification, pre-determined hours of chat operation, full transcript
functionality, chat archiving, as well as pre-defined, editable messages
make responding to visitor inquiries a snap. |
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| Through
the real-time interactive window, your web hosting customers can promptly communicate
with their site visitors to answer product questions or up sell services. Why
should your web hosting customers wait until their visitor´s interest
has cooled often returning phone calls or emails hours after they were sent?
Instant communication means instant, and improved, customer satisfaction. |
Features
and Agent Functionality
- Easy install/uninstall with WebsiteOS™
- Real-time monitoring
- Multiple website support
- Multiple language support
- Compatibility with secure pages (https)
- Customizable chat buttons
- Customizable chat window (add logo, change colour scheme, and fonts)
- Chat transcript report
- Search chat transcripts
- Usage reports
- Predefined responses
- User defined response categories
- Entry URL tracking
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- Folder permissions
- Sorting and Filtering
- Chat queue viewable by all agents
- Customer surveys
- Survey reports
- Email chats to visitors or agents
- Single click answer & greet
- Sign-in as away
- Answer chats to take ownership
- Assign chats to transfer ownership
- Incoming chat alerts (audio and visual)
- Block visitors from chats
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- Full Agent Management - Allows website owners to easily
add or edit agent information one agent at a time or groups of agents.
- Response Lists - Gives website owners the ability to
configure and edit predefined messages and URLS which agents can paste
into any chat session.
- Customer Surveys - Allows for the creation, management,
and result tracking of surveys posted to the website.
- Transcripts - Allows users to view a list of transcripts
from all chat sessions.
- Appearance - Allows the website owner to customize the
colour scheme used in the agent and client chat windows and to define
common information/settings.
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